Shipping & returns.
Everything you need to know about how your order ships and how returns and exchanges work.
Getting your order to you.
Processing time
Orders are typically processed within 1–2 business days before they ship.
Delivery estimates
Shipping costs and delivery windows are calculated at checkout based on your location and selected method.
Order tracking
You'll receive a tracking link by email as soon as your order ships — you can also check status anytime from your account.
Returns & exchanges
Changed your mind?
30-day return window
Unworn, unused items in their original packaging can be returned within 30 days of delivery for a refund or exchange.
How to start a return
Contact us with your order number and reason for return, and we'll walk you through the next steps.
Non-returnable items
For hygiene reasons, worn or altered hair (cut, colored, or styled) cannot be returned or exchanged.
Refund timing
Once your return is received and inspected, refunds are issued to your original payment method within a few business days.
Common questions
Quick answers.
Do you ship internationally?
Availability and rates for international shipping are shown at checkout once you enter your address.
Can I exchange for a different length or texture?
Yes — unworn items in original packaging can be exchanged within the 30-day window, subject to availability.
My order arrived damaged — what now?
Contact us within 48 hours of delivery with photos of the item and packaging and we'll make it right.
Who covers return shipping?
This depends on the reason for the return — reach out and we'll confirm the details for your specific order.
Still have questions?
We're happy to help.
Reach out and our team will get back to you as quickly as possible.
Contact us →